This policy explains what information Tender Touch Online Language Institute ("Tender Touch", "we", "us") collects when you visit this website or contact us about courses, and how that information is used.
Information you provide directly
Tender Touch does not require account creation, login, or payment on this website. When you contact us via WhatsApp or email, you voluntarily share information such as your name, phone number or email address, the language or exam you're interested in, your current level, and your preferred timing. This information is used only to respond to your enquiry, provide course guidance, and, if you enroll, to communicate about your batch and classes. We do not sell or rent this information to third parties.
Information collected automatically
Like most websites, this site uses Google Analytics (GA4) to understand how visitors use the site — for example, which pages are viewed and how visitors arrive here. This may involve cookies and collection of your approximate location (based on IP address), device and browser type, and pages visited. This data is aggregated and used to improve the site; it is not used to identify you personally. You can control or opt out of Google Analytics tracking through your browser's cookie settings or by using a browser extension such as Google's opt-out add-on.
Third-party services
This site uses a small number of third-party services to function: Google Analytics for site analytics, Google Fonts and a Lucide icon CDN for page styling and icons, and WhatsApp Business (operated by Meta) to handle chat enquiries when you click a WhatsApp link. Each of these services may process limited technical data (such as your IP address) under their own privacy policies when your browser loads them. We do not control how these third parties process that data beyond the limited use described here.
Children's privacy
Some of our courses, such as Spanish and French classes for kids, are designed for children, but this website itself is intended to be used by a parent or guardian to research and enquire about courses. We do not knowingly collect personal information directly from children through this website. Any enrollment or contact details for a child's course are provided to us by a parent or guardian via WhatsApp or email.
Data retention and security
Enquiry and enrollment details shared over WhatsApp or email are retained only as long as needed to provide course guidance and support enrolled learners, and are not stored in any public-facing database on this website. We take reasonable steps to keep this information secure, but no method of electronic storage or transmission is 100% secure.
Your rights
You can ask us what information we hold about you, request a correction, or ask us to delete your contact details at any time by emailing tendertouch.edu@gmail.com. We will respond to reasonable requests within a reasonable timeframe.
Changes to this policy
We may update this policy from time to time as our services or applicable regulations change. The "last updated" date at the top of this page reflects the most recent revision. Continued use of this site after a change means you accept the updated policy.
Contact us about privacy
If you have questions about this policy or how your information is handled, email tendertouch.edu@gmail.com or message us on WhatsApp.
Explore more
Learn more about the institute or how to reach us.